Our CSR Vision / Mission Statement
We envision a community of responsible and educated citizens who are environmentally conscious, practice social responsibility in their daily lives and inspire others to do the same.
We commit to operating in an economically, socially and environmentally responsible manner whilst balancing the interests of diverse stakeholders.
We strive to be a leader in corporate citizenship and sustainable development, caring for our colleagues and guests, seeking to enrich the quality of life for the communities in which we do business, and serving as good stewards of society and the environment.
The Environment
Shangri-La is committed to environmental protection and stewardship.
Our goal is to mitigate impacts on the environment by working with all stakeholders to promote and implement responsible environmental practices and continuous improvement.
We recognize that resource conservation, biodiversity and pollution prevention are key to a sustainable environment, and endeavour to effectively integrate these concepts into our business decision-making.
All colleagues are responsible and accountable for operating in an environmentally responsible manner.
Health & Safety
Shangri-La is committed to protecting the health and safety of its guests, colleagues, suppliers and the public by providing a safe and healthy environment.
All Security and Fire/Life/Safety colleagues in every hotel are thoroughly trained for emergency situations.
Security and safety initiatives are implemented by each hotel based on timely assessments of local situations.
We are committed to being a leader in food safety management systems.
All colleagues are responsible and accountable for contributing to a safe working environment and fostering safe working practices.
Beijing-based Care for Children works with local and national governments to introduce foster care and other strategic initiatives to relieve hardship, distress and sickness and to enrich the lives of orphans and other needy children. For further information about Care for Children, please visit its website at www.careforchildren.com.
Read our press release
How You Can Help
Shangri-La supports CFC through in-kind donations, such as training facility and workshop venue sponsorships, as well as through a guest donation programme, "Dare to Care".
In harmony with the Chinese tradition of giving, Shangri-La has developed specially designed Hong Bao (red packet) envelopes in which guests can make donations. Hong Bao envelopes are made available in each guestroom, in hotel restaurants and lounges, and at the front desk. All donations are delivered directly to Care for Children.
Make a donation online
Donate by mail or direct debit
Zhang Ziyi in Kunming Orphanage
As "The Face of Shangri-La," actress Zhang Ziyi has been actively spreading a humanitarian message on behalf of Shangri-La Hotels and Resorts through its work with the Beijing-based charity Care for Children, which works with the Chinese government to place orphans and abandoned children in long-term foster homes in mainland China.
Employees & The Community
Shangri-La ensures that colleagues are treated fairly and with dignity.
Shangri-La provides an environment where colleagues may achieve their personal and career goals.
Shangri-La applies fair labour practices, while respecting the national and local laws of the countries and communities where it operates. It does not knowingly engage or be complicit in any activity that results in human rights abuse.
Shangri-La embraces diversity in the workplace and is committed to providing equal opportunity in all aspects of employment. It does not engage in or tolerate unlawful workplace conduct, discrimination, intimidation, or harassment.
Shangri-La provides employment and economic opportunities in the communities where it operates, contributing to residents’ quality of life.
Shangri-La contributes to local communities by initiating and supporting biodiversity and philanthropic, cultural and civic projects.
Supply Chain Management
Shangri-La works with its supply chain partners where possible to effectively manage its direct and indirect environmental impact.
Shangri-La requires suppliers to meet local legal requirements relating to the environment, human rights and other regulatory work practices.
Shangri-La’s supplier selection process informs potential suppliers of its expectations, policies and processes, and its requirements of them in relation to CSR.
Whenever possible, Shangri-La contributes to the local economy by providing procurement opportunities in the communities in which it operates.
Stakeholder Relations
Shangri-La is committed to meaningful dialogue and relevant actions with all stakeholders to engage them in a clear, honest, and respectful way.