program directory title
Course Title:
Course Objectives / Description
This course equips learners with the necessary core competencies that will enable them to
excel as service providers in a Food and Beverage environment that serves western cuisine. Besides giving Learners a sound knowledge of Food and Beverage items and preparing them
to deliver prompt and efficient service, the course will devote considerable time in cultivating the “star” qualities of a food and beverage operations personnel, namely the ability to cope with pressure, solve problems, sell products, exercise patience and good judgment, and respond effectively to the changes in the Food and Beverage environment.  Learners will attend a compulsory, ability-driven English and Communications module to help them express themselves clearly and effectively.
Course Content
  • Food and Beverage Service Theory and Skills
  • Product Knowledge
  • Basic Financial Management
  • Suggestive Selling Skills
  • English and Communication skills
Instructor
Academy's Faculty
Maximum Class Size
26
Minimum Class Size
18
Duration of Course
20 days institutional learning at Shangri-La Academy, 4 weeks on-the –job training at
sending hotel
Target Participants
  • Full time Food and Beverage Service Leader (Level 4)
  • Minimum one year work experience in sending hotel
  • Possesses basic English/communication skills
  • Keen learner and good observer
  • Service Associate (Level 5) who has shown potential for further development, Recommended by General Manager or Service Executives
Language Medium
English with Mandarin Translation
Assessment

Oral and Written examinations
Practical examinations
Final Project

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