This course combines the age-old service traditions of butlering and the latest trends in contemporary personal valet services. It is grounded on the key driver of individualized recognition in delighting customers in a Shangri-La context. The course contents are generic in its approach but specific in terms of skill building. This covers the areas of housekeeping and laundry, concierge and front office, and food & beverage operations.
Communication and body language are given emphasis, especially in role plays, presentations and grooming inspections. The end result is a highly-skilled, professional personal valet who is competent to provide delightful service to highly discriminating and seasoned travelers. Finally, the learners appreciate the necessity of promoting the Shangri-La brand in day-to-day operations.