program directory title
Course Title:
Course Objectives / Description
The course is a ten (10) day institutional learning program offered at the Shangri-La Academy.  It focuses on the Core Practices and Quality Standards of a Chinese Restaurant operations.  Class presentations, role plays and technical activities provide the Learners with the “Hands-On” experience while preparing them for future Management responsibilities.
Course Content
  • Art of Chinese Restaurant Operations
  • Menu Planning
  • Basic preparation/Mise-en-place
  • Quality Standards and Core Practices
  • VIP/Government Service Protocol
  • Chinese Tea Culture
  • Suggestive Selling
  • Financial Management
Instructor

Guest Chinese Operations Manager

Maximum Class Size
24
Minimum Class Size
18
Duration of Course
Ten (10) day institutional training at the Shangri-La Academy
Target Participants
  • Full time Chinese Restaurant Service Manager and Service Leader
  • Minimum one year work experience in sending hotel
  • Possesses basic English/communication skills
  • Keen learner and good observer
Language Medium
English with Mandarin translation (except for topics which are taught in Mandarin)
Assessment
Individual Subject Tests and Practical Examinations.  Final presentation.
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